Process & Guidelines for Electricity Meter Recharge

This process ensures clarity, accountability, and timely service delivery for all recharge-related requests.

Step-by-Step Process:

• Raising a Request:

Residents are required to raise a HelpDesk ticket via the ADDA app for meter recharge.

The ticket must include the desired recharge amount.

• Invoice Generation:

Upon receiving the ticket, the Office will generate an invoice for the specified amount within 3 working hours [between 10:00 AM and 6:00 PM].

• Recharge Code Generation:

After the invoice is paid, the Office will generate and share the recharge code within 3 working hours, through the same ADDA ticket.

Note: Recharge codes will not be shared on WhatsApp or any other platform.

Service Window & SLA:

• Operating hours: 10:00 AM to 6:00 PM [Monday to Saturday].

• Each step [Invoice generation and Recharge code generation] will be completed within 3 hours of the respective trigger.

• Requests received after 6:00 PM will be addressed the next working day post 10:00 AM.

Resident Responsibilities & Recommendations:

• Please raise recharge requests in a timely manner. Do not wait until the last minute to avoid inconvenience.

• Based on your historical consumption, we advise recharging with an appropriate amount to reduce the need for multiple recharge requests in a short span.

• Always ensure communication is routed only through ADDA Helpdesk for tracking and consistency.

We appreciate your cooperation in following this process, which helps us serve you more efficiently and transparently.

For any clarifications, feel free to contact the PHRWS.